Privacy policy

  1. General Terms
    1. SIA "Scentopia" (hereinafter referred to as "we" or "scentopia.lv") is committed to protecting and respecting your privacy. We make every effort to ensure that our processing of personal data complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
    2. The data controller of your personal data is SIA "Scentopia," registration number 40203482912, legal address: Lomonosova iela 14-20, Riga, LV-1019, email: info@scentopia.lv.
    3. Please read this Privacy Policy carefully to understand the purposes for which we collect and use your data, as well as how we will use it.

  2. Collection, Processing, and Storage of Personal Data
    1. What information do we collect?
      We collect the personal data that you voluntarily provide to us via email, by completing web-based forms, and through direct communication with you.
    2. When placing an order, you are required to provide your name, contact information, delivery address, and any other information you choose to provide.
    3. By visiting and using the services provided on our online store, you agree that any information you provide will be used and managed in accordance with the purposes set out in this Privacy Policy.
    4. It is the responsibility of the customer, as the data subject, to ensure that the submitted personal data is accurate, precise, and complete. Knowingly providing false information is considered a violation of our Privacy Policy. The data subject is obliged to immediately inform the Data Controller of any changes to the submitted personal data.
    5. The data controller is not responsible for any losses incurred by the data subject or third parties as a result of submitting false personal data.

  3. Processing of Customer Personal Data
    1. The data controller may process the following personal data:
      1. Name and surname.
      2. Date of birth.
      3. Contact information (email address and/or phone number).
      4. Transaction data (purchased goods, delivery address, price, payment information, etc.).
      5. Any other information provided to us during the purchase of services and goods offered on our website or when contacting us.

  4. How We Use the Collected Personal Data
    1. To provide you with requested services and information.
    2. To process your orders and issue necessary documents.
    3. To provide you with effective customer support.
    4. To help prevent threats or fraudulent activities.
    5. To send you informational messages if you have explicitly consented to receive them.
    6. To comply with legal requirements.
      We may disclose your information to third parties to comply with legal requirements, cooperate with supervisory authorities, help prevent criminal activities, and protect our, your, and others' legitimate rights.

  5. How We Use Cookies
    1. This website may set the following types of cookies:
      1. Functional cookies. These cookies are necessary for you to navigate the website and use its features. Without these cookies, we cannot provide you with requested services, such as the functionality of the shopping cart.
      2. Google Analytics cookies. These cookies are used to gather statistics on website visits. We use this information to improve the operation of thesite and advertising campaigns.
      3. Targeted advertising tool cookies. These cookies are used to enhance the effectiveness of advertising and display ads that are likely to be of most interest to you.

  6. Your Rights Regarding Your Personal Data
    If you are a data subject under the EU General Data Protection Regulation (for example, if you are an EU citizen and provide us with your personal data), you have the following rights regarding your personal data:
    1. Right to access information. You have the right to receive information about why and how your personal data is processed. You have the right to obtain, free of charge, a copy of your personal data that is in our possession in a widely used electronic format.
    2. Right to rectification. You have the right to request the correction or completion of inaccurate or incomplete personal data without undue delay.
    3. Right to erasure. You have the right to withdraw your consent for the processing of your personal data and request the deletion of your personal data without undue delay when the data is no longer necessary for providing the requested services and complying with legal requirements.
    4. Right to restriction of processing. You have the right to request the restriction of the processing of your personal data if you contest its accuracy, if the processing is unlawful, if you oppose the erasure of the data, or if you need to retain, exercise, or defend legal claims.
    5. Right to object. You have the right to object to the processing of your data at any time unless there are compelling legitimate grounds for the processing that override your interests, rights, and freedoms or for the establishment, exercise, or defense of legal claims.
    6. Other rights under the GDPR. For more information, please visit the website dedicated to EU data protection.

  7. Changes to the Privacy Policy
    1. The data controller reserves the right to make changes or additions to the Privacy Policy at any time without prior notice. The amendments come into effect upon their publication on the website www.scentopia.lv.