Shipping & Returns

Within 14 days from the moment of receiving your order, you can return the goods to us for a refund. Once the returned goods are received at our warehouse, we will process a full refund for the returned items to your original method of payment. The refund processing time depends on the payment and refund method, but it will not exceed 14 (fourteen) business days from the receipt of the returned goods at our warehouse.

The online store "SCENTOPIA" SIA reserves the right to refuse returns if the request is made or the goods are sent beyond the specified timeframe, or if the goods are not in the same condition as they were received by the buyer. In such cases, the goods will be sent back to you.

If you have any questions, we recommend contacting our operators by phone: +371 28662560 or by email: info@scentopia.lv. We guarantee an individual approach to each customer.