Conditions of use

These are the terms and conditions for the use of the website and the ordering of goods and services of SIA "Scentopia", with the legal address at Lomonosova iela 14-20, Riga, LV-1019, registration number 40203482912 (hereinafter referred to as "Agreement").

These terms and conditions apply to the goods ordered through the "Scentopia" online store at www.scentopia.lv. SIA "Scentopia" undertakes to deliver the Goods and provide services to the Customer after receiving full payment in advance from the Customer.

Definitions included in the Agreement

Customer - a registered account holder who has the right to create, modify, supplement, and authorize an Order.
System - the website and database created by the provider, within which the Customer places Orders.
Shopping cart (Order) - a set of goods that the Customer has compiled and authorized for ordering at once.
Date of shopping cart (Order) creation - the moment when the Customer has created a new Order.
Authorization of the shopping cart (Order) - the Customer's confirmation in the system that the Order has been assembled and will no longer be changed.
Moment of authorization of the shopping cart (Order) is a specific point in time on a calendar day when the Customer confirms in the system that the Order has been assembled and will no longer be changed, understanding that no further changes are possible.
Date of delivery of the shopping cart (Order) - the date selected by the Customer when the Order is delivered to the Customer.
Date of price stability guarantee for goods - the end date of the period within which the suppliers have guaranteed to the provider that they will not change the prices of the Goods if the Goods Order is placed within this period.

Subject of the Agreement
1. The Customer orders, and the Provider undertakes to deliver and transfer the goods, the names, specifications, prices, quantities, and value of which have been agreed upon with the customer. The information is also indicated in the invoice.
2. The Customer undertakes to order and accept the Goods and pay for them in accordance with the Order price specified in the Agreement.
3. Delivery of goods is carried out only in certain geographical areas, the information about which is visible on the Provider's website when placing an Order.
Prices
1. The Provider is obliged to apply the price of the Goods as indicated in the Provider's offer at the time of creating the Order.
2. The delivery price of the Goods is indicated separately when placing each Order.
If any of the Goods are not available at any time before the physical delivery of the Order to the Customer
1. The consultant substitutes the Goods according to the criteria specified by the Customer in the System when placing the Order.
2. The consultant contacts the Customer to agree on the replacement of the Goods if no replacement criteria have been defined in advance.
3. In the event that before sending the Goods, it is found that a certain item is missing and cannot be replaced, the insufficient item is provided to those Customers who placed the Order first. Customers for whom the Goods cannot be delivered are notified separately.
Payment procedure
1. After placing the order, an invoice for the ordered Goods and Delivery will be sent to the Customer's specified email. The invoice must be paid by bank transfer in EUR currency to the Provider's settlement account. Please note the payment deadline of 5 days, as the Goods are reserved until the end of the payment term.
2. In the event that before sending the Goods, it is found that a certain item is missing and cannot be replaced, the insufficient item is provided to those Customers who placed the Order first. Customers for whom the Goods cannot be delivered are notified separately.
3. The Provider is responsible for making all the mandatory payments for taxes, fees, and similar obligatory payments provided for in the legislation of the Republic of Latvia regarding the income derived from the provision of services to the Customer under this Agreement.
Delivery of Goods
1. The Performer undertakes to fulfill the Agreement and deliver the Goods to the Client in accordance with the terms of the Agreement and in the configuration specified in the Order. An exception is made for goods sold by weight, where the weight of the delivered goods may differ from the ordered weight by no more than 10%.
2. Delivery is provided by Omniva.
3. The delivery period is 5 working days from the day of receiving payment for the Order.
4. If the Performer fails to deliver the Order to the specified address and within the specified time due to reasons beyond their control, the Performer will contact the Client to arrange a new delivery time without charging any additional fees or refunding the Client's payment if the Client refuses the undelivered Order.
Goods Receipt (the invoice must be filled in accordance with the requirements of regulatory acts)
1. Order number.
2. Date of placing the Order.
3. Special instructions/requirements for transportation, if necessary.
4. The delivered Goods must match the quantity specified in the Order.
Goods Packaging
1. The Performer ensures that the Goods are packaged in accordance with the standards established in the Republic of Latvia to ensure their preservation during transportation to the place of delivery.
Client's Rights and Obligations
1. It is the Client's obligation to inspect the completeness of the Goods within 1 hour of delivery.
2. If, upon receiving the Goods, the Client visually detects any defects, damages, or any other non-compliance with the terms of the Agreement, the Client must notify the Performer of such issues by telephone, email, or fax within 1 hour of delivery. The parties shall draw up an official report regarding the identified violations. Such a report is also drawn up for hidden defects or damages that cannot be detected within 1 hour of delivery but are discovered during the use of the Goods, within one calendar day from the delivery of the Goods.
3. If any of the mentioned defects are identified, the Client shall send the report to the Performer within 1 (one) working day from the moment of drawing up the respective report. The parties agree on a solution to the situation, i.e., whether the money will be refunded in the amount of the damaged Goods or the Performer undertakes, at their own expense, to deliver the Goods that comply with the specifications specified in this Agreement within the agreed term.
4. Refusal of an authorized Order is not possible.
Client's Responsibility for the Accuracy of Registered Data
1. The Client is responsible for the accuracy of the registered data, as well as for the actions and consequences resulting from providing false information, including providing an incorrect delivery address, on the Performer's website during user registration.
2. The Client is responsible for maintaining the confidentiality of all registered data and the Performer shall not be held liable for any losses incurred by the Client if the Client has negligently maintained the registration data, resulting in them falling into the hands of third parties and being maliciously used.
3. The Client is obliged to immediately inform the Performer of any possible manipulation of the Client's registration data by third parties, as well as in cases where the Client suspects that their registration data has fallen into the hands of third parties.
4. The Performer has the right to block the Client's access to the System if it believes that third parties are acting on behalf of the Client in bad faith. The Performer immediately informs the Client about the blocking of access.
Performer's Rights and Obligations
1. The Performer undertakes to provide the Service in accordance with the requirements of the laws and regulations of the Republic of Latvia, in a manner that meets the standards, criteria, and ethical norms established for the Service provider's profession.
2. The Performer has the right to involve their personnel or subcontractors in providing the Service.
3. The Performer undertakes to fulfill the Agreement and deliver the Goods to the Client in accordance with the terms of the Agreement and in the configuration specified in the Orders.
4. In the event that, upon receiving the Client's ordered goods from the manufacturer or supplier, the Performer finds that the Goods do not meet the specifications set by the Performer, the Performer agrees with the Client on the deadlines for exchanging the Goods and providing replacement Goods or an alternative to the non-compliant Goods.
Ensuring the Quality of Goods
1. At the time of handover and acceptance of the Goods, the Goods must comply with the specifications specified in this Agreement, and the quality of the Goods must comply with the standards and shelf life set by the manufacturer of the Goods. The Performer ensures that the quality of the Goods corresponds to the quality and/or conformity certificates and other norms established in the laws and regulations of the European Union and the Republic of Latvia.
2. The Performer guarantees that the delivered Goods are suitable for use and provides labeling of the Goods in the state language, in accordance with the requirements of the legislation in force in the Republic of Latvia.
Return of goods in case of non-compliance with quality
1. If, upon receipt of the Goods, visually visible defects, damages, or other non-compliance with the terms of the Agreement are discovered, the Customer shall notify the Performer thereof by telephone, email, or fax within 1 (one) hour from the moment of delivery. The Parties shall draw up an act regarding the identified violations. Such an act shall also be drawn up for hidden defects or damages that cannot be identified at the time of acceptance of the Goods but are identified during the use of the Goods, but no later than one calendar day after the delivery of the Goods.
2. Upon identifying any of the mentioned defects, within 1 (one) business day from the moment of drawing up the respective act, the Customer sends the act to the Performer. The Parties agree on a solution to the situation (refund of the damaged Goods' price or the Performer undertakes, at their own expense, to deliver Goods that comply with the specifications specified in this Agreement within the agreed term).
3. Promotional Goods are returned, and the money is refunded in accordance with the promotional price at which they were purchased.
4. In accordance with the Consumer Rights Protection Law and the Cabinet of Ministers Regulation No. 207 of 28 May 2002 "Regulations on Distance Contracts," the Customer has the right to unilaterally withdraw from the Agreement within 14 calendar days, counting from the day when the consumer received the goods or part of the goods, except in the case of purchased food or beverages, as well as if the purchased cosmetics, household chemical product, or hygiene product has been opened and used. If the consumer exercises the right of withdrawal, he/she shall return the goods or item to the seller or service provider within 7 calendar days from the moment of providing written refusal in the same quality and original packaging as received, and in the same place where it was received, or another place agreed upon by the Parties, and the Performer shall refund all payments made by the consumer.
Documentation and Data Protection
1. The Performer in this Agreement confirms that patents and other industrial property rights to the supplied Goods are ensured to the extent provided by the manufacturer of the Goods.
2. The Performer ensures the protection of personal data in accordance with the regulatory laws of the Republic of Latvia and the Personal Data Protection Law.
3. The Customer submits and authorizes, in accordance with the purpose of this Agreement, the Performer to process the following personal data:
  1. Personal information (name, surname; gender, nationality, personal identification code, actual place of residence address, declared place of residence address);
  2. Contact information (telephone number, email).
4. The Customer ensures that the information provided by the Customer is complete, up-to-date, and true.
5. The Performer undertakes to process the personal data mentioned in this Agreement, to retain them only to the extent necessary and for the intended purpose, including service improvement.
Warranty and Service
1. The Performer provides the warranty specified by the manufacturer of the Goods from the moment of accepting the Goods in accordance with Clause 4.7 of the Agreement. The warranty obligations specified in this Agreement are valid if the Customer does not violate the operating instructions set by the manufacturer of the Goods.
2. Access to the Performer's website cannot be guaranteed at all times. Sometimes it may be interrupted due to repairs, maintenance, or the implementation of new features.
3. All risks associated with using the Internet are borne by the Customer. The Performer is not responsible for the Customer's computer equipment being incompatible with the Performer's system, software, or telecommunications links, technical problems on the Performer's website.
4. If the Customer has any questions or problems regarding the Order process or other actions on the Performer's website, the Customer should contact customer service.
Parties' Liability and Dispute Resolution
1. The Parties are responsible for the improper performance or non-performance of the contractual obligations under the Agreement, the Agreement Appendix, the Civil Law, and other applicable laws of the Republic of Latvia.
2. If the Customer or their authorized representative does not accept the Order at the designated address and within the specified time or refuses the Order after the Order has been blocked, the Performer has the right to withhold 100% of the Customer's advance payment to cover the damages as a contractual penalty.
3. If no agreement has been reached on an extension of the delivery deadline and the Performer delays the delivery of the Goods specified in the Agreement, the Customer has the right to claim a contractual penalty of 0.1% per day from the Order price for each day of delay, but not more than 20% (twenty percent) of the Order price.
4. The Performer is not liable for losses caused to the Customer by third parties, including financial losses, directly or indirectly.
5. The contractual penalty and compensation for damages do not release the guilty Party from the obligation to fulfill the contractual obligations stipulated in the Agreement, unless otherwise specified in the Agreement.
6. If the Performer is unable to fulfill any of the conditions of performance set out in the Agreement (deadline, volume, quality, etc.), they shall promptly notify the Customer in writing, indicating the reasons and proposing amendments to the Agreement conditions. The Customer may agree to the Performer's proposal and amend the conditions if they deem these reasons to be justified. If the Customer rejects the Performer's proposal, it must be immediately communicated to the Performer.
Property Rights
1. Property rights to the Goods pass to the Customer upon acceptance of the Goods.
2. The risk of accidental loss or damage to the delivered Goods and the associated losses lie with the Performer until the acceptance of the Goods.
Final Provisions
1. This Agreement enters into force upon authorization of the order.
  1. The Parties have the right to terminate the Agreement by mutual written agreement and settling mutual payments and delivery obligations.
  2. Each Party has the right to unilaterally withdraw from the Agreement by notifying the other Party in writing at least 3 (three) working days in advance if the Party has been declared insolvent by a court decision or if there are force majeure circumstances (as described in 17.1.3).
  3. The Parties are released from liability for complete or partial non-performance of the Agreement if a situation has occurred that could not have been foreseen (natural disasters, floods, fires, earthquakes, and other natural disasters, as well as war and military operations, strikes, new state and local laws or other regulations, and other circumstances that the Parties could not foresee or reasonably prevent).
  4. A Party that has found itself in such a situation must immediately, but no later than 5 (five) working days after the occurrence, inform the other Party in writing. The notice must be accompanied by a certificate issued by competent authorities confirming and describing the aforementioned circumstances. By written agreement, the Parties will confirm whether such circumstances impede or make it impossible to fulfill the obligations under the Agreement and will decide on the essential questions of continuing (or terminating) the contractual obligations, attaching it to this Agreement. In the event of the continuation of the contractual obligations, the Parties undertake to extend the term of the contractual obligations proportionally to the period of delay caused by the aforementioned circumstances. A Party that fails to comply with this provision forfeits the right to invoke force majeure as a basis for non-performance or improper performance of the Agreement.
  5. If, due to the aforementioned circumstances, the Agreement is not in effect for more than 3 (three) calendar months, each Party has the right to refuse further performance of the Agreement. In this case, neither Party can claim compensation for losses arising from the termination of the Agreement from the other Party.
2. The Parties guarantee that they have the necessary authority to conclude this Agreement and assume the obligations and responsibilities specified therein.
  1. All attachments to the Agreement, as well as all changes, amendments, and supplements made in writing within the framework of this Agreement, contractual negotiations, agreements, acts, and other documents directly related to this Agreement, are attached to the Agreement and become its integral part. No oral amendments are considered as conditions of this Agreement.
  2. It is the Client's duty to properly familiarize themselves with the terms of this Agreement and, in case of any doubts or questions, consult with the Performer's Client consultants. The Performer is not responsible for the consequences in cases where the Client has misunderstood or improperly acquainted themselves with the terms of this Agreement.
3. The Performer may modify or supplement the agreement by notifying the Client and providing an appropriate notification on the website.
4. In the event that the Client does not agree to the changes or additions, the Client contacts the client consultant to clarify the issue.
5. If the Client has used the Performer's website to place an Order after receiving the notification, it is considered that the Client has accepted the changes, and the cooperation continues.
6. If any of the provisions of this Agreement become invalid, illegal, or unenforceable in any way, it will not affect or limit the validity, legality, or enforceability of the remaining provisions of the Agreement. In such a case, the Parties undertake to make every effort to replace the invalid provisions with new legally enforceable provisions that are closest to the original intent of the Parties.
  1. For all other provisions not expressly stipulated in the agreement, the Parties shall be guided by the laws of the Republic of Latvia.
  2. If either Party undergoes a significant change in legal status, location, or bank details, it must notify the other Party in writing within 3 (three) working days. Otherwise, the party at fault must compensate for the resulting damages.
7. The reorganization of the Parties or the change of their management cannot be a reason for the unilateral termination of the Agreement. In the event that either Party is reorganized, the Agreement remains in effect, and its terms are binding on the assignee of the Party's rights. The obligations arising from the Agreement and, in the event of a dispute, shall be resolved in accordance with this Agreement and applicable laws.
8. The Parties are not entitled to fully or partially transfer the rights, obligations, and responsibilities stipulated in this Agreement to third parties without the written consent of the other Party.